Exceptional Service, Exceptional Profit
By:Leonardo Inghilleri,Micah Solomon
Published on 2010-04-14 by AMACOM
|Filled with treasure and big ideas, this book will help you become exceptional.| - SETH GODIN In a tight market, your most powerful growth engine-and your best protection from competitive inroads-is this: put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become |walking billboards| who will happily promote your brand. In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe-from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, |Leonardo and Micah's philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization.| Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
This Book was ranked at 19 by Google Books for keyword setting the table the transforming power of hospitality in business.
Book ID of Exceptional Service, Exceptional Profit's Books is L5C6ccJC63QC, Book which was written byLeonardo Inghilleri,Micah Solomonhave ETAG "Gxkmx5TtBSg"
Book which was published by AMACOM since 2010-04-14 have ISBNs, ISBN 13 Code is 9780814415399 and ISBN 10 Code is 0814415393
Reading Mode in Text Status is true and Reading Mode in Image Status is false
Book which have "192 Pages" is Printed at BOOK under CategoryBusiness and Economics
This Book was rated by 4 Raters and have average rate at "5.0"
This eBook Maturity (Adult Book) status is NOT_MATURE
Book was written in en
eBook Version Availability Status at PDF is falseand in ePub is true
Book Preview
Tidak ada komentar:
Posting Komentar