Interpersonal Skills at Work
By:John Hayes
Published on 2002-09-11 by Routledge
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
This Book was ranked at 37 by Google Books for keyword radical collaboration five essential skills to overcome defensiveness and build successful relationships.
Book ID of Interpersonal Skills at Work's Books is j2x1wbxR2aIC, Book which was written byJohn Hayeshave ETAG "ITsHAErl8KA"
Book which was published by Routledge since 2002-09-11 have ISBNs, ISBN 13 Code is 9781134587339 and ISBN 10 Code is 1134587333
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Book which have "320 Pages" is Printed at BOOK under CategoryPsychology
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