Guest Service in the Hospitality Industry

Guest Service in the Hospitality Industry
By:Paul J. Bagdan
Published on 2012-10-11 by Wiley Global Education

Taking care of the customer is the heart of the hospitality business. Doing so means understanding and anticipating what the customer needs and then knowing how to meet and exceed those needs. Adopting an approach with insights from all areas of hospitality, Guest Service in the Hospitality Industry explores the intricacies of quality guest service with solid and proven concepts across the industry. By providing several frameworks for thought, this book opens readers\u0092 minds to the idea of taking care of the guest.Integrating quality service into the identity and individual operations of the overall business is the key to success in the hospitality industry. Guest Service in the Hospitality Industry prepares hospitality managers to meet and exceed guests\u0092 expectations through quality service that is evident in all of the operation, its people, and its plan.

This Book was ranked at 39 by Google Books for keyword setting the table the transforming power of hospitality in business.

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Book which was published by Wiley Global Education since 2012-10-11 have ISBNs, ISBN 13 Code is 9781118476895 and ISBN 10 Code is 1118476891

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